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Troubleshooting

I cannot create a report​

Use a larger screen. If Create new Report is still missing, ask an administrator to check your permissions in the active organization.

I cannot select a data source​

Check your active organization and ask an administrator for access to the source. An account does not automatically grant access to every data source.

My table has no data​

  • Check that the correct source is selected.
  • Choose a date range where you expect data.
  • Review filters and segments and remove them one at a time if needed.
  • If an error appears, note its wording.

Empty results do not necessarily mean that no events were collected. The date range or a restriction may be responsible.

Two reports show different numbers​

Compare their sources, date ranges, metrics, dimensions, filters and segments. Similarly named metrics can have different definitions across data sources.

A shared report will not open​

Ask the owner whether the report still exists and whether it is still shared with you. See finding reports.

Platform receives events, but they are not in my warehouse​

Check the selected environment and its collection status. Validation mode active means events are checked but not stored or delivered later. In collection mode, check the destination connection, the individual event results and any consent or bot rules. An accepted or queued event is not yet proof of delivery. See the event lifecycle.

What should I include in a support request?​

Describe your action, the expected outcome and the visible error. Include your browser and the area of the application. Do not include passwords, API keys or confidential analysis results.